Refund and Return Policy
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- Refund and Return Policy
If something is wrong, email info@citygardensandgoods.com. We will sort it out.
You have 30 days from the day the order arrives to ask for a return.
The item needs to be unopened, in the same condition you received it, and in the original packaging. Keep your receipt or order email.
We cannot take back opened or used food. We also cannot take back sale items.
Once the return arrives, we will look at it and email you. If we approve it, we refund the original payment. How long that takes after we send it depends on your bank.
The $7 delivery fee is not refundable.
Unopened items can be exchanged within the same 30 days. Email info@citygardensandgoods.com with your order number and the item you would like instead.
If an item arrives damaged or defective, we will replace that same item. Email info@citygardensandgoods.com with your order number and what went wrong.
Mail it to:
City Gardens and Goods
PO Box 4670
Lago Vista, TX 78645
You pay the return postage. Use a tracked service if you can. We cannot refund a package we never receive.
Email: info@citygardensandgoods.com
Phone: 860-437-7102
Address: PO Box 4670, Lago Vista, TX 78645