Refund and Return Policy

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At City Gardens and Goods, we are committed to providing high-quality products and exceptional customer service. If for any reason you are not satisfied with your purchase, we are here to help.

1. Returns

Eligibility: You have 30 calendar days from the date you received your item to request a return.

Conditions: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase, such as a receipt or order confirmation, is required.

Non-Returnable Items:
Certain items are non-returnable for hygiene and safety reasons, including:
– Opened or used food products
– Sale items (if applicable)

2. Refunds

Process: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. The refund will be processed within a certain number of days, depending on your card issuer’s policies.

Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

3. Exchanges

If you receive a defective or damaged item, we will gladly exchange it for the same item. If you need to exchange an item, please contact us at [your contact email] with your order number and details of the product issue.

4. Return Shipping

Process: To return your product, please mail it to: 
info@citygardensandgoods.com

City Gardens and Goods
PO Box 4670, Lago Vista, TX 78645

You will be responsible for paying for your own shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Contact Us

If you have any questions about our Refund and Return Policy, please contact us:

Email: info@citygardensandgoods.com
Phone: 860-437-7102

We reserve the right to update or change our Refund and Return Policy at any time. Any changes will be posted on this page, and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our policy.